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How slot888slot369 Handles Your Personal Data

This page sets out exactly what data we collect when you use your account, how we store it, and what rights you have over it. Availability depends on local law and applies where access is permitted in your region.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedNo third-party selling of your dataContact us to request changes
slot888slot369 How slot888slot369 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your account information, our support team handles privacy requests directly. Use any of the channels below — we treat privacy-related queries as a separate category so they reach the right team without delay.

Team online

Live Chat

Open the chat widget from your account dashboard. Identify your request as a privacy query and our team will log it immediately for the correct handler.

Email Support

Send your request to our support address with your registered account name and the nature of your privacy query. We acknowledge within one business day.

Account Help Centre

Access the Help Centre from the account menu on mobile or desktop. The privacy section lists step-by-step paths for data access, correction and deletion requests.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data handling is built around the specific ways Indonesia accounts actually work — mobile-first access, local e-wallet linking, and account activity that runs across DANA, OVO and GoPay. Each of the areas below explains a concrete part of how we keep that data secure and manageable for you.

Encryption & Storage

Account data is encrypted in transit and at rest using SSL protocols. We do not store raw payment credentials from DANA, OVO or GoPay — only the confirmation tokens those platforms return.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your account preferences. Analytics cookies help us understand how mobile pages perform. You can manage these in your browser settings at any time.

Data Retention

We hold account records for as long as your account is active or as local law in eligible regions requires. Once that period ends, data is deleted or anonymised — you will be notified before this happens.

Your Access Rights

You can ask us to share what data we hold on you, correct inaccurate details, or request deletion where applicable law permits. Submit requests through live chat or our email support channel.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, reach out through live chat or email and we will respond directly.

No. We only store a tokenised reference returned by DANA or OVO after you link your wallet. Your PIN and full account details stay within those platforms and are never held on our servers.

Yes. Submit a data access request through live chat or email with your registered account name. We will compile and send your data summary where applicable law in eligible regions permits this.

We keep data for as long as your account is active or as required under applicable law. We will contact you before any retention window closes on an inactive account.

We do not sell your data to third parties for marketing. We may share data with payment processors like GoPay or OVO only to complete a transaction and with fraud-prevention services as needed.

Reach us through live chat from your account dashboard or by email. Mark the query as a data correction request. Our team will verify your identity and update the record within the applicable timeframe.

We use session, functional and analytics cookies. Session cookies keep you logged in. You can disable non-essential cookies through your mobile or desktop browser settings without losing core account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.