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Terms Conditions That Govern Your Account

Before you open an account or make any deposit through DANA, OVO, or GoPay, these terms set out exactly what you agree to and what we commit to in return.

Account EligibilityDANA, OVO, GoPay Wallet UseDeposit & Withdrawal RulesAccount Suspension TermsJurisdiction & Local Law
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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear, or if you believe a terms-related action on your account was applied incorrectly, our support team is available to walk through it with you. Reach out through the channels below and reference your account ID so we can pull up the relevant record and respond accurately.

Live Chat Support Open live chat directly from your account dashboard. Quote your account ID and the specific clause you want clarified — our team will respond with the applicable terms section.
Email for Formal Queries For written records of terms disputes or formal account complaints, email our support address. We aim to reply with a documented response referencing the relevant policy section.
Wallet Verification Help If your DANA, OVO, or GoPay deposit is held due to a name mismatch under our terms, contact support with your wallet screenshot and registered account details for review.
POLICY HANDLING STANDARDS

How We Apply and Maintain These Terms

We handle terms enforcement consistently across all accounts. Whether your deposit comes via GoPay or a bank transfer, the same verification standards apply. Account security, data retention, and how you can request a change to your account record are all governed by the policies described in this section.

Account Data Handling

Your registration details — name, contact, and linked wallet IDs for DANA, OVO, GoPay — are held securely and used only for account verification and transaction matching under these terms.

Cookie and Session Policy

We use session cookies to keep your account active during play. These are not used for cross-site tracking. You can clear them at any time through your mobile browser or app settings.

Requesting Account Changes

To update registered details — such as your linked OVO number or contact email — submit a request through live chat with supporting ID. Changes are processed after verification, not instantly.

Terms Dispute Resolution

If you dispute how a term was applied to your account, raise it via email with your account ID and transaction reference. We review each case against the version of the terms active at the time.

Common Questions About Our Terms

These questions cover what we get asked most about account terms, wallet rules, eligibility, and how updates work. If your question is not listed, reach out via live chat with your account ID ready.

Yes. Every deposit method — including DANA, OVO, and GoPay — falls under these terms. Wallet name mismatches or unverified transfers may trigger a hold under section 4 of our payment policy.

If local law in your region changes and access is no longer permitted, your account may be suspended. We will contact you through your registered email or phone number to explain next steps.

We send a notification to your registered contact — either email or phone. Continued use of your account after the update date means you accept the new version. Keep your contact details current.

Yes. Send an email with your account ID and the specific transaction or action you believe was handled incorrectly. We review disputes against the terms version active at that time.

Wallet name matching is a fraud-prevention requirement under our terms. If the names differ, we place a temporary hold on your transaction until the account holder confirms ownership through support.

Contact support via live chat, provide your current account ID, the detail you want changed, and supporting identity documentation. Changes take effect after we complete verification — not immediately.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.